Cancellation and Refund Policy

All orders placed through the Indian Care website are prepaid.

Order Cancellation: Cancellation requests must be submitted as soon as possible. Once an order has been processed or dispatched, cancellation may not be possible.

No General Returns: We do not accept general returns or exchanges for change of mind or incorrect customer selection.

Unboxing Video (Important): As soon as you receive your order, please record a clear, continuous unboxing video while opening the package. This will help protect you in case the product is damaged, defective or incorrect. Please ensure the video clearly shows the parcel and the product being unpacked.

If you face any such issue, contact us promptly through the WhatsApp number or email address listed on our website and share your unboxing video along with your order details. The video will help us verify the issue and resolve your complaint appropriately.

Non-Delivery: If your order is not delivered, please contact our support team for assistance.

Refunds: Eligible refunds will be processed through the original payment method wherever feasible.

This policy does not restrict any consumer rights or remedies available under applicable Indian law.